We hope you find coachcanada.com easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.
When
/ where do your services
operate? »
How
can I buy reserved
tickets online? »
When
I search my desired
trip is not offered? »
When
can I buy tickets
online?»
What
are your prices for
online tickets?»
Do
you offer reduced
fares online for children,
students, etc?»
How
do I pay for reserved
tickets online? »
Can
I purchase my tickets
online in another
currency other than
Canadian Dollar? »
What
is Worldpay? »
I
had problems with
my online payment,
what should I do?»
Do
I get a ticket following
an online purchase? »
What
is my reservation
number? »
What
do I give the driver? »
What
if I miss my selected
departure? »
Can
I cancel and/or get
a refund for an online
transaction? »
Can
I change an online
ticket reservation? »
Can
you accommodate passengers
with disabilities? »
Are
there any other important
policies that apply
to my trip? »
When / where do your services operate?
Timetables
for Coach Canada services
can be viewed online
at coachcanada.com.
You can enter an origin
Province and City into
the Scheduled Services
box to see all available
destinations. Selecting
a destination will lead
you to timetable, fare
and other pertinent
information. Note that
reserved online tickets
are only available for
our most popular origins
and destinations.
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How can I buy reserved tickets online?
Enter
your desired origin,
destination, and date(s)
of travel to get a
list of available trips
that match your criteria.
All our reserved tickets
are priced and sold
individually, however
you can choose to buy
a one way, same day
return, or future return.
Mark the box next to
the trip(s) you wish
to reserve, and then
click the 'Add to Basket'
button. You can now
choose to remove trips,
search and add more
trips, or checkout.
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When I search my desired trip is not offered?
This
may happen for a couple
of reasons. First check
our schedule search
engine to ensure the
trip operates on the
date you have chosen.
If the trip appears
on our schedules there
may simply be no remaining
seats for sale through
our website. You might
still be able to purchase
a standard regular price
ticket from our ticket
agent. Next time make
your reservations early
to avoid disappointment.
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When can I buy tickets online?
Our
website is open all
the time for online
sales; however, you
will not be able to
purchase e-tickets for
travel on the same day
as online tickets sales
close at midnight for
the following day. If
the date you want is
not listed and you plan
to travel in the near
future, please buy your
ticket directly from
our driver or an agent.
If you are planning
a trip in the distant
future, return to this
website closer to your
departure and try again.
You MUST TRAVEL ON THE
DATE SELECTED, so only
pick a date that fits
with your travel requirements.
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What are your prices for online tickets?
Tickets purchased through our
website will vary in
price by reservation
date, day of travel
and demand for seats.
We offer our best prices
to those who make reservations
early or choose less
popular trips. However,
all trips will remain
competitively priced
offering excellent value
for your money. Please
note that due to the
high sales volumes on
our website, prices
may fluctuate between
searches. Fares are
subject to change without
notice.
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Do you offer reduced fares online for children, students, etc?
No.
Our online tickets are
sold at deeply discounted
rates and no further
reductions apply. Children
under the age of 2 years
are carried free and
should not be included
in your reservation;
however, they are not
guaranteed a seat.
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How do I pay for reserved tickets online?
Payment
for our online ticket
reservations can be
made using most major
credit and debit cards,
including Visa and MasterCard.
Unfortunately online
ticket reservations
cannot be paid for in
cash or by check. Charges
will appear "Trentway-Wagar" on
your card statement.
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Can I purchase my tickets online in another currency other than Canadian Dollar?
Yes
you can. All tickets
can be purchased in
other currencies including
Euro and US Dollar.
Look for this option
near the end of the
buying process.
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Worldpay is our trusted and secure on-line payment processor and part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world. In an age where protecting on-line credit card information is so critical, we have made a strategic decision to team up with Worldpay. Near the end of an on-line purchase from our website, your browser will be redirected to the secure Worldpay website, which will collect and process your credit card information.
I had problems with my online payment, what should I do?
Please
check your email address
for the Worldpay confirmation
email and Coach Canada
purchase email. If you
have received both of
these then your transaction
was successful. If however
you do not receive either
of these within an hour
or so of your transaction
then please contact
us.
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Do I get a ticket following an online purchase?
When
you buy reserved tickets
through this website you
will be given a reservation
number at the end of your
transaction. Take this with
you and present it to the
driver when you travel...
it's as simple as that.
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What is my reservation number?
This
is the number provided for
travel. It includes both
your date and time of travel
and can be obtained from
the reservation confirmation
email provided when the
reservation was originally
made.
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You
must give our driver your
online ticket reservation
number when boarding the
bus.
Make
sure that you obtain a reservation
number for each trip you
reserve. While not required,
we do suggest you bring
a printed copy of your payment
confirmation page or reservation
confirmation email as these
will include your reservation
number(s).
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What if I miss my selected departure?
Much
like the airline industry,
all online tickets are sold
on a reservation basis and
you must travel at your
specified time and date.
Passengers are required
to be at their selected
departure point at least
15 minutes before their
trip is scheduled to depart.
No refunds or credits will
be given in instances where
passengers miss the bus.
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Can I cancel and/or get a refund for an online transaction?
Once
completed online reserved
ticket transactions cannot
be cancelled or refunded.
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Can I change an online ticket reservation?
No.
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Can you accommodate passengers with disabilities?
Passengers
who have walking difficulties
and those passengers who
normally use wheelchairs
are very welcome on our
buses.
For
passengers with walking
difficulties, the driver
will assist you to climb
a few steps into the bus
and help you into your seat.
You should purchase your
ticket on our website in
the usual way.
If
you normally use a wheelchair
and are able to climb the
few steps into the bus,
we will store your wheelchair
in the luggage bay and the
driver will help you into
your seat.
However,
if you normally use a wheelchair
and you need to remain in
it for your trip, please
do NOT purchase your ticket
on our website, but call
800-461-7661 and explain
to the customer service
agent the date, time and
destination of your travel
plans. Please have your
credit card handy. The agent
will check that there is
space on the trip you want.
If there is room on the
trip, then a bus with a
wheelchair lift will be
allocated to that trip.
If the trip you want is
full, the agent will suggest
another departure. Please
also tell the agent if a
personal care attendant
(PCA) will be accompanying
you and a reservation will
also be made for them.
It
is very important that you
make your reservation as
early as possible, but no
less than 48 hours before
the date of intended travel.
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Are there any other important policies that apply to my trip?
A
number of general terms
and conditions apply to
customers traveling on Coach
Canada buses, regardless
of where they purchased
their tickets. These terms
and conditions can be found
at http://www.coachcanada.com/info/coachcanada/ss.toolkit.policies.asp
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